How Atendo works — Clock-in, shifts, automation and data access

Your work rules get mirrored into the system first. Atendo then applies them across locations, shifts and employee groups. Clean sessions pass through without intervention, while deviations get flagged and routed to the right person.

Mirror

Enter company rules once

Apply

The system applies them automatically

Detect

Deviations get detected automatically

Surface

Everyone sees only what they need

Clocking in

A clock-in method that fits the workplace

A store, a plant, a warehouse and a field team don't need to use the same device or the same clock-in method. Atendo brings every method together in one system.

Mobile clock-in

For employees with a smartphone

BLE beacon

The mobile app detects a BLE device at the approved location and logs presence without scanning a code or tapping a card.

QR code

The employee scans a QR code posted at the entrance — clock-in in a single tap.

NFC tap

Tapping the phone against an NFC tag on the entrance door — instant clock-in.

GPS clock-in

For field locations where a physical device isn't practical — clock-in within an approved GPS zone.

Terminal and card

For sites where smartphones aren't practical or aren't allowed

The employee taps a card against a reader, and Atendo logs the start or end of the work session according to the rules you've defined.

Advantages of terminal clock-in

No smartphone required
Works without a constant internet connection
Same effect as mobile clock-in — real-time logging

Terminals and readers from leading manufacturers are supported: ZKTeco · Suprema · Hikvision

Atendo mobile app — clock-in and active session view

Atendo mobile app — pre-announcing a guest's arrival

Mobile app

More than clocking in and out

Clock in and out with a real-time view of the shift and time remaining
Guest pre-announcement — employees register visitors in advance right from the app
Break tracking — the start and end of a break are logged with a single tap
Absence requests — employees report planned or field absence directly from the app

Each location can use a different method — or a combination of methods. Records always stay unified.

Location rules

Reliable records without constant supervision

When a workplace requires location confirmation, Atendo checks during the active work session whether the employee is inside the approved GPS zone or within range of a BLE device.

Privacy protection: Atendo does not collect or track an employee's location outside an active work session.

GPS rules

For field and outdoor locations

A configurable geographic radius for each location individually
Detecting when an employee leaves the approved zone during an active session
Logging location accuracy with every clock-in

BLE beacon rules

For enclosed facilities

Plants, warehouses, stores and office buildings
The beacon detects the phone in range — signal threshold adjustable per location
A good fit for spaces where GPS signal isn't precise enough

When the system detects that someone has left the approved location during an open session, it automatically creates an exception the responsible person can review. The manager doesn't have to watch for it themselves — the system tells them.

Shifts

From manual scheduling to automatic shift assignment

Atendo supports different levels of automation, so a company doesn't have to change the way it works all at once. You can start manually, use templates, or let the system assign shifts automatically based on clock-in.

Atendo daily attendance overview by shift

Daily overview

An overview of who's present, shift assignments and deviations for the current day — without reviewing individual records.

Manual scheduling

The admin picks who works which shift, on which day. Full control, no automation. A good fit for companies with a small, stable crew and a schedule that keeps changing.

Flexible scheduling

The system generates shift instances for all employees in advance, based on a template. The admin can adjust before the period starts. A good fit for companies with a predictable but variable schedule.

Automatic shift assignment at clock-in

The shift is detected at every clock-in — no list, no manual entry. The admin creates a template once. Any employee who clocks in is automatically assigned a shift based on clock-in time and the rules you've defined.

Required work hours are calculated automatically for each month, factoring in working days and holidays. It's clear who has met the target, who's below it, and who has overtime.

The employee clocks in. The system recognizes which shift they belong to. No one enters a shift manually.

HR cases

The system spots the patterns. HR makes the decisions.

Atendo tracks records and spots patterns that would otherwise go unnoticed until month-end.

Lateness

An employee who's late three times in two weeks

Absences

Repeated absences with no logged reason

Overtime

Excessive overtime that calls for a review

Operational exception or HR case?

Operational exception

A one-off deviation — a missed clock-out, an early departure, an overrun shift. The system logs and displays it, but doesn't automatically escalate it into an HR case.

HR case

When the system detects a repeating pattern or a predefined criterion, it suggests opening an HR case. HR decides whether to accept the suggestion, dismiss it, or assign it to the responsible person.

Example: an automatic HR case suggestion with AI analysis

Case lifecycle

The system asks the employee first

E.g. "You were 25 min late — add a reason." The reply enters the case history before HR ever sees it.

The system creates a draft case

Not a direct escalation — HR reviews and decides

HR accepts, dismisses, or assigns it

With a deadline and a responsible person

The case gets resolved or escalated

A critical case has a 24h deadline — missing it automatically escalates to the responsible person. The complete action history stays on record — who did what, and when. Nothing gets lost in a chat message or a verbal conversation.

The system detects. HR decides. Every step stays on record.

See how Atendo connects deviations, HR cases, and coverage →

Analytics for managers

One view instead of five questions.

A manager doesn't need to know who forgot to clock out. They need to know: how attendance looks this month, where the problems are concentrated, and whether they can trust those numbers.

Attendance heatmap

Total hours

Total hours worked in the period, by location, department or employee

Lateness

How many employees were late, and for how many minutes in total

Heatmap

Which days and which locations show the biggest attendance swings

Overtime

How many overtime hours, and who accumulated them

Key insights

The system automatically surfaces the most important attendance changes — absence alerts, late arrivals, extended breaks and overtime trends — without the manager having to compile the overview themselves.

A dashboard that knows what's yours

"Needs My Attention" — a personal list, not a general report: cases assigned to you, suggestions for your sites, and missed deadlines. A manager doesn't have to search the whole system to find what's theirs.

Assigned to you

2 HR cases awaiting a decision

Your sites

1 new suggestion — Belgrade 3

Missed deadlines

0 — everything on schedule

Every Monday morning, the system sends a weekly digest: top risks, top wins (employees who improved a pattern), and missed deadlines — for your sites only. An empty digest doesn't get sent.

Export

All metrics can be exported to Excel or CSV for further planning or to prepare data for payroll.

Access to this view is controlled by role — not everyone sees the same data.

A manager sees data built on unified rules and logged events, without piecing together the picture from messages and individual reports.

AI assistant

Ask the system instead of digging through reports.

The AI reads the records that already exist in Atendo and answers in seconds, instead of a manager manually compiling a report. When it spots a pattern — say, chronic lateness — it suggests opening an HR case, but HR still makes the decision.

Atendo AI assistant

Answers based only on data you're authorized to access

Simulation

This is a simulation — in Atendo, you ask about your real data.

What the AI can and can't do

It suggests the next step — say, opening an HR case when it spots a pattern — but nothing executes until HR confirms. If there's no response within 15 minutes, the suggestion simply expires.

AI can

AI can't

find deviations

change payroll calculations on its own

suggest an HR case

penalize an employee on its own

summarize data

bypass user permissions

prepare a weekly digest

hide a decision history

suggest an action

execute an action without confirmation

Access rights

Access rights follow responsibility

Employees, site managers, HR, reception, finance and leadership all use the same system, but each of them only sees the data they need for their job.

Example user perspectives

👤

Employee

Their own clock-ins and clock-outs
Shift schedule and notifications
Pre-announcing a guest's arrival

🏭

Site manager

Attendance of employees at their own site
Exceptions and deviations to review
No access to other sites

📋

HR cases and record corrections
Absences, lateness, overtime
Audit trail of every change

🚪

Reception / Security

Announced and active visitors
Visitor check-in and check-out
No access to employee records

💼

Finance / Payroll

Approved data for payroll
Monthly reports and export
No access to day-to-day operations

📊

Leadership / Management

Statistics and trends across all locations
Deviation analytics by site
Data within their assigned permissions

Roles aren't limited to these examples. Atendo lets you define exactly which modules, data and sites each role can see, and which actions they have access to — view, edit, approve or export. Permissions are set per company and per site.

How Atendo turns
clock-in into a management process